This practice is committed to offering high standards of care and service to our patients. If we have failed to meet their expectations we will make the best endeavours to deal with any dissatisfaction promptly and courteously and learn from our mistakes.
A complaint has to be made within 12 months.
Complaints will be acknowledged within 5 working days by way of a written letter to the patient. After which, a letter stating a possible resolution will be sent to the patient within 28 working days.
This procedure does not apply to complaints which have been resolved verbally within 24 hours.